Terms and conditions

Welcome to Chicken Road

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding contract between you (“User”, “Player”, “You”) and Chicken Road (“Company”, “We”, “Us”, “Platform”), governing your access to and use of our gaming services within New Zealand. By creating an account, depositing funds, or participating in any gaming activity on our platform, you expressly acknowledge that you have read, comprehended, and unconditionally agree to abide by every provision contained within this document.

The gaming industry in New Zealand operates under a comprehensive regulatory framework designed to protect players while ensuring fair and transparent operations. Chicken Road is committed to maintaining the highest standards of integrity, security, and responsible gambling practices in full compliance with New Zealand legislation. Our platform has been developed with careful consideration of the Gambling Act 2003, which serves as the primary legislative instrument governing gambling activities throughout the country.

We strongly encourage all users to read these Terms in their entirety before engaging with our services. Should you find any provision unclear or objectionable, we advise you to refrain from using the platform until you have sought appropriate clarification. Our customer support team remains available to address any questions regarding these Terms, and we are committed to ensuring that all players fully understand their rights and obligations.

Regulatory Compliance in New Zealand

The New Zealand gambling landscape is characterised by a balanced approach that permits certain forms of gambling while implementing robust safeguards to minimise harm. The Department of Internal Affairs serves as the primary regulatory body overseeing gambling activities, working in conjunction with the Gambling Commission to ensure that all operators maintain compliance with statutory requirements.

Under the Gambling Act 2003, gambling is defined as paying or staking consideration on the outcome of something that involves an element of chance. This broad definition encompasses a wide range of activities, and the Act establishes four distinct classes of gambling, each subject to different regulatory requirements. Our platform operates in accordance with the provisions applicable to our category of services, ensuring that all gaming activities meet the prescribed standards.

The principle of harm minimisation forms the cornerstone of New Zealand’s gambling policy. This approach recognises that while gambling can be a legitimate form of entertainment, it also carries inherent risks that must be actively managed. Chicken Road embraces this philosophy wholeheartedly, implementing comprehensive responsible gambling measures that exceed minimum regulatory requirements.

Eligibility, Registration, and Account Management

Age and Identity Verification

Participation in gambling activities on Chicken Road is strictly limited to individuals who have attained the legal gambling age in New Zealand. You must be at least eighteen (18) years of age to create an account, make deposits, place wagers, or otherwise engage with our gaming services. This age requirement is non-negotiable and reflects both New Zealand law and our unwavering commitment to preventing underage gambling.

Upon registration, you will be required to provide accurate personal information, including your full legal name, date of birth, residential address, and contact details. This information forms the foundation of our Know Your Customer (KYC) procedures, which are designed to verify your identity, prevent fraud, and comply with anti-money laundering regulations.

Chicken Road employs sophisticated age verification technology that cross-references user-provided information against multiple databases. However, technology alone cannot guarantee complete accuracy, and we reserve the right to request documentary evidence of age at any time. Acceptable documents include a valid New Zealand passport, New Zealand driver licence, or an 18+ card issued by Hospitality New Zealand.

Should our verification processes reveal that a user is under the legal gambling age, we will immediately suspend the account and void all transactions. Any deposited funds will be returned to the original payment source, but winnings derived from underage gambling will be forfeited. We may also report suspected underage gambling to relevant authorities as required by law.

Account Registration Requirements

Creating an account with Chicken Road involves completing our registration form with accurate, complete, and current information. Falsification of any registration details constitutes a material breach of these Terms and may result in immediate account termination, forfeiture of funds, and potential legal consequences.

Each individual is permitted to maintain only one (1) active account. The creation of multiple accounts, whether directly or through proxy arrangements, is strictly prohibited. We employ advanced detection systems that identify duplicate accounts through IP address analysis, device fingerprinting, payment method correlation, and behavioural pattern recognition.

During registration, you will be required to create a unique username and a strong password. Your login credentials are personal and confidential—you must not share them with any third party under any circumstances. You bear sole responsibility for all activities conducted through your account, regardless of whether you authorised them. If you suspect that your account security has been compromised, you must immediately contact our support team and change your password.

The registration process also includes acceptance of these Terms and Conditions, our Privacy Policy, and any supplementary policies governing specific features or promotions. By completing registration, you confirm that you have read and understood all applicable documentation and that you consent to be bound by its provisions.

Account Verification Procedures

To ensure the integrity of our platform and comply with regulatory requirements, Chicken Road implements a comprehensive verification process that all users must complete before certain account functions become available. This process, commonly known as KYC (Know Your Customer), serves multiple purposes: confirming user identity, preventing financial crimes, and protecting both players and the platform from fraud.

The verification process typically requires submission of the following documentation:

Proof of Identity — A clear, colour copy of a government-issued identification document showing your full name, photograph, date of birth, and document expiry date. Acceptable documents include a New Zealand passport, New Zealand driver licence, or national identity card. The document must be valid (not expired) and clearly legible.

Proof of Address — A recent utility bill, bank statement, or government correspondence showing your full name and residential address. This document must be dated within the last three (3) months. Mobile phone bills and documents in languages other than English may require certified translation.

Payment Method Verification — Depending on your chosen deposit method, we may require additional verification such as a photograph of your payment card (with the middle eight digits obscured for security), a screenshot of your e-wallet account, or a bank statement confirming ownership of the account used for transactions.

Verification documents must be submitted through our secure upload portal within the account dashboard. We employ bank-level encryption to protect your sensitive information during transmission and storage. Our verification team typically processes submissions within 24-48 hours, though complex cases may require additional time.

Failure to complete verification within the specified timeframe may result in account restrictions, including inability to withdraw funds. We reserve the right to request additional documentation at any time, particularly in cases involving large transactions, unusual activity patterns, or regulatory requirements.

Account Security and User Responsibilities

Maintaining the security of your Chicken Road account is a shared responsibility. While we implement robust technical safeguards including SSL encryption, two-factor authentication options, and continuous security monitoring, you must also take appropriate precautions to protect your account from unauthorised access.

Your responsibilities regarding account security include:

Selecting a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters. Your password should be at least twelve characters long and should not be used for any other online account.

Enabling two-factor authentication (2FA) when available, which adds an additional layer of security by requiring a verification code from your mobile device during login.

Never sharing your login credentials with any person, including family members, friends, or anyone claiming to represent Chicken Road. Our staff will never ask for your password.

Logging out of your account after each session, particularly when using shared or public devices. Never select “remember me” options on devices that others may access.

Immediately reporting any suspicious activity, unauthorised transactions, or security concerns to our support team. Early reporting significantly increases our ability to protect your account and recover any compromised funds.

Keeping your contact information current so that we can reach you regarding important account matters, security alerts, or verification requirements.

Financial Transactions, Bonuses, and Wagering Requirements

Deposits and Payment Methods

Chicken Road offers a variety of secure payment methods designed to accommodate the preferences of New Zealand players. All transactions are processed through encrypted channels that meet or exceed industry security standards, ensuring that your financial information remains protected throughout the transfer process.

Available deposit methods include major credit and debit cards (Visa, Mastercard), bank transfers, and selected e-wallet services. The availability of specific payment methods may vary based on your verification status, transaction history, and regulatory considerations. We continuously evaluate and expand our payment options to better serve our user community.

Minimum and maximum deposit limits apply to all payment methods. These limits are designed to promote responsible gambling while accommodating players with varying entertainment budgets. Standard limits may be adjusted upon request, subject to additional verification requirements and responsible gambling assessment.

Deposits are typically credited to your account instantly or within a few minutes, depending on the payment method selected. However, certain methods, particularly bank transfers, may require additional processing time. If your deposit does not appear within the expected timeframe, please contact our support team with your transaction details for investigation.

All deposits must originate from payment methods registered in your name. We do not accept third-party payments, and any funds received from sources not matching your verified identity will be returned to the sender. This policy exists to prevent fraud and ensure compliance with anti-money laundering regulations.

Withdrawal Procedures and Processing Times

Withdrawing your winnings from Chicken Road is a straightforward process, though certain conditions must be met before funds can be released. Understanding these requirements helps set appropriate expectations and ensures smooth transaction processing.

Before requesting your first withdrawal, you must complete the account verification process described in Part 2. This requirement applies regardless of withdrawal amount and cannot be waived. Verification protects both you and the platform by confirming that funds are being sent to their rightful owner.

Withdrawal requests are submitted through the cashier section of your account dashboard. You will need to specify the amount you wish to withdraw and select your preferred payment method. Where possible, withdrawals are processed to the same method used for deposits, in accordance with anti-money laundering best practices.

Processing times vary by payment method:

• E-wallets: Typically processed within 24 hours
• Credit/Debit Cards: 2-5 business days
• Bank Transfers: 3-7 business days

These timeframes represent processing on our end—additional time may be required by your financial institution to credit funds to your account. Weekend and public holiday periods may extend processing times.

Minimum and maximum withdrawal limits apply and are clearly displayed in the cashier section. Players who have achieved VIP status may benefit from increased limits and expedited processing. Large withdrawals may be subject to additional verification procedures and may be processed in instalments at our discretion.

Bonus Terms and Conditions

Chicken Road periodically offers promotional bonuses and incentives to enhance your gaming experience. All bonuses are subject to specific terms and conditions that govern their use, and it is your responsibility to read and understand these terms before accepting any promotional offer.

Bonuses typically carry wagering requirements that must be fulfilled before bonus funds or associated winnings can be withdrawn. A wagering requirement expressed as “30x” means that you must place bets totalling thirty times the bonus amount before withdrawal eligibility is achieved. For example, a $100 bonus with 30x wagering requires $3,000 in total wagers.

Not all games contribute equally to wagering requirements. Games with lower house edges typically contribute at reduced rates, while high-volatility games may contribute at 100%. The specific contribution rates are detailed in each promotion’s terms and in our general bonus policy.

Bonuses are intended for recreational play and must be used in good faith. Any attempt to abuse bonus offers through techniques such as bonus hunting, arbitrage betting, or coordinated play will result in forfeiture of bonus funds and associated winnings, and may lead to account termination.

Time limits apply to most bonuses. Unused bonus funds and incomplete wagering requirements typically expire within 30 days of bonus activation, though shorter periods may apply to specific promotions. Expired bonuses and associated winnings are automatically forfeited.

Game Rules, Fair Play, and Dispute Resolution

Game Integrity and Random Number Generation

At Chicken Road, fair play is not merely a policy—it is the foundation upon which our entire operation is built. Every game outcome on our platform is determined by certified Random Number Generator (RNG) technology that produces genuinely unpredictable results, ensuring that neither the house nor the player can manipulate outcomes.

Our RNG systems undergo regular testing and certification by independent auditing firms that specialise in gaming technology assessment. These audits verify that game outcomes fall within expected statistical parameters and that no patterns exist that could be exploited. Audit results and certifications are available upon request for players who wish to verify our commitment to fairness.

The theoretical Return to Player (RTP) percentage for each game is disclosed in the game information section. RTP represents the statistical expectation of returns over millions of game rounds and should not be interpreted as a guarantee of short-term results. Individual sessions may vary significantly from published RTP figures due to the inherent volatility of gambling outcomes.

Game rules are displayed within each game interface and should be reviewed before play begins. Understanding the rules, paytables, and special features ensures that you can make informed decisions and fully enjoy the gaming experience. If any aspect of a game’s rules is unclear, please contact our support team for clarification before placing wagers.

Prohibited Activities and Fair Play Violations

To maintain a fair and enjoyable environment for all users, certain activities are strictly prohibited on the Chicken Road platform. Engaging in any prohibited activity constitutes a material breach of these Terms and may result in severe consequences including immediate account termination, forfeiture of all funds, and potential legal action.

Prohibited activities include but are not limited to:

Fraud and Deception — Using stolen payment methods, falsified documents, or fraudulent identities. Attempting to deceive the platform regarding your identity, location, or eligibility.

Collusion — Coordinating play with other users to gain unfair advantage, sharing account access, or participating in syndicate betting arrangements.

Technical Manipulation — Using software, bots, artificial intelligence, or any automated systems to interact with games or the platform. Exploiting bugs, glitches, or errors rather than reporting them.

Money Laundering — Using the platform to process funds derived from illegal activities, structuring transactions to avoid reporting thresholds, or otherwise attempting to obscure the source or destination of funds.

Abuse of Promotions — Creating multiple accounts to claim bonuses repeatedly, using bonus funds in ways that violate promotional terms, or engaging in patterns of play designed to extract bonus value without genuine gaming intent.

Chargebacks and Payment Disputes — Initiating chargebacks or payment disputes for legitimate transactions, or threatening to do so as leverage against the platform.

We employ sophisticated monitoring systems that analyse player behaviour patterns to detect potential violations. Investigations may be conducted without prior notice, and we reserve the right to suspend account access pending investigation outcomes.

Dispute Resolution Process

Despite our best efforts, disputes occasionally arise regarding account matters, transaction issues, or game outcomes. Chicken Road is committed to resolving all disputes fairly, transparently, and in a timely manner through our structured dispute resolution process.

Step 1: Customer Support Contact — The first step in resolving any concern is to contact our customer support team through live chat, email, or telephone. Our support representatives are trained to handle common issues and can often provide immediate resolution. When contacting support, please provide detailed information including relevant dates, transaction IDs, screenshots, and any other documentation that may assist in investigating your concern.

Step 2: Formal Complaint Submission — If initial support contact does not resolve your concern satisfactorily, you may submit a formal complaint through our dedicated complaints channel. Formal complaints are escalated to our compliance team for thorough investigation. You will receive acknowledgment of your complaint within 24 hours and a substantive response within 7 business days.

Step 3: Management Review — Should the compliance team’s response fail to resolve the matter, you may request escalation to management review. This involves senior staff examination of all evidence and prior correspondence, with a final decision typically issued within 14 business days.

Step 4: External Resolution — If you remain dissatisfied after exhausting internal procedures, you may pursue external resolution through applicable regulatory bodies or alternative dispute resolution services. We will cooperate fully with any legitimate external investigation.

Throughout the dispute process, we encourage open communication and good-faith engagement. Most disputes result from misunderstandings that can be quickly clarified with accurate information.

Responsible Gambling and Player Protection

Our Commitment to Responsible Gambling

Chicken Road recognises that while gambling is an enjoyable form of entertainment for most participants, it can become problematic for a small percentage of individuals. We take our responsibility to protect vulnerable players seriously and have implemented comprehensive measures designed to prevent gambling harm and support those who may be experiencing difficulties.

Our responsible gambling framework aligns with New Zealand’s national approach to gambling harm reduction as overseen by the Ministry of Health. We actively support and promote the services provided by the Problem Gambling Foundation and the Gambling Helpline, and we encourage any player experiencing difficulties to seek assistance from these professional organisations.

Gambling should always remain a form of entertainment, not a source of income or a solution to financial problems. We encourage all players to gamble within their means, set personal limits, and take regular breaks from play. If gambling stops being enjoyable, it may be time to step back and reassess your relationship with gaming activities.

General Provisions and Legal Framework

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising from or relating to these Terms or your use of the Chicken Road platform shall be subject to the exclusive jurisdiction of the courts of New Zealand, without regard to conflict of law principles.

By using our services, you consent to the personal jurisdiction of New Zealand courts and agree that any legal proceedings shall be conducted in English. This choice of law and jurisdiction does not affect any mandatory consumer protection rights that may be available to you under the laws of your place of residence.

Limitation of Liability

To the maximum extent permitted by applicable law, Chicken Road, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, even if we have been advised of the possibility of such damages.

Our total liability for any claims arising from these Terms or your use of the platform shall not exceed the greater of: (a) the total amount deposited by you in the six months preceding the claim, or (b) one hundred New Zealand dollars (NZD $100).

This limitation of liability does not apply to liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or intentional misconduct.

Modifications to Terms

Chicken Road reserves the right to modify, update, or replace these Terms and Conditions at any time in its sole discretion. Material changes will be communicated to registered users through email notification and/or prominent notice on our website at least fourteen (14) days before the changes take effect.

Your continued use of the platform following the effective date of any modifications constitutes acceptance of the revised Terms. If you do not agree with the modified Terms, you must discontinue use of the platform and may request account closure. The version of the Terms in effect at the time of your use shall govern the relationship between you and Chicken Road for that period of use.

Severability and Waiver

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and any failure by Chicken Road to assert a right or provision shall not constitute a waiver of such right or provision.

Contact Information

For questions, concerns, or inquiries regarding these Terms and Conditions or any aspect of your Chicken Road experience, please contact us through the following channels:

Customer Support: Available 24/7 via live chat on our website

Email: pomawewka@gmail.com

Postal Address: Chicken Road Gaming Limited, [Business Address], New Zealand

We strive to respond to all inquiries within 24 hours during business days. Complex matters may require additional time for thorough investigation and response.